Contacting the Web Team 

When all else fails and you just need to get in touch with a live person for support, your district web team is ready to lend a hand. Before you fire off an e-mail or grab the phone, please help us help you by noting the following information.

What exactly is the nature of the problem or question?  Try to categorize it in one of the following, then contact the appropriate person. In so doing, you will ensure that you get the speediest possible response.

Problems and issues related to a web server. Examples include:

• you cannot open your website in either a browser, or in FrontPage, but you can see other network resources

• you cannot login to Umbraco

• you have a problem with Lyris

• You cannot login to your public iSchool course

• you need a subweb renamed 

• you need to have a file or multiple files restored from a backup

For these type problems, please contact Aaron Isaacs

Problems and issues related to FrontPage, Umbraco, Lyris, public iSchool sites or general website issues. Examples include:

• you cannot open your website in FrontPage, but you can open it in a browser

• you need help with assigning permissions or managing subwebs either in FrontPage or Umbraco

• you need some general guidance with setting up web pages for your teachers

• pretty much anything else related to FrontPage, Umbraco, Lyris, public iSchools sites not addressed above

For these type problems, please contact Aaron Isaacs

Problems and issues with your computer hardware or software other than FrontPage, Lyris, Umbraco. Examples include:

• inability to connect to the network (can't "see" server resources)

• problems with Internet Explorer

• problems with Outlook or WebMail email clients

For these type problems, please contact the Technology HelpDesk