Tips/Math and Reading Games for Parents
SRI/Read 180 Troubleshooting and Tips
Star Math Troubleshooting and Tips
Handouts TEC 2006
Star Math Troubleshooting and Tips
This page has been designed to help you with problems that have arisen with this program and the solutions that have been found to work. If you have any problem/solution that does not appear in this list, please email it to me and I will add it. Remember, if you do not feel comfortable trying some of these solutions, please email me, or the Help Desk and the message will be given to the appropriate person.
Error Codes 69, 16034, 16040 Runtime error, Database
is busy, Lockups and Display Problems black screen or cannot save tests on NT,
2000 or 95/98
These error
messages can indicate a corrupt data index file usually caused by a corrupt
VREDIR.VXD.
1. Determine the version of Windows you are running.
Go your workstations, FIND or SEARCH, FILES or FOLDERS, and type in the search
box VREDIR.VXD. If the version number is not
4.00.1116 (dated 9/11/97) or higher, then the version you have is causing
computers to return error codes to the user. To correct the version
problem, you need to go to EACH Workstation,
download the Vredir.vxd patch to the desktop of the affected machines (those
having a version lower than 4.00.1116) Double click on the icon and follow the
instructions. Once this is done, reboot the machine and the server. You can also
download the patch to a floppy and run it on the affected machines. Click here
for the patch .
If you are running STARMATH on a Windows NT or 2000 network, you also
need to run the OP LOCK patch on the server and restart the server. The RFCB
Caching should be set to zero. For information
on the RFCB
click here.
Error Codes 16032,16086,16088,16089
Data Location with Invalid Registration and Fatal Database Errors
- Verify
your data location. (Go to Preferences, Data Location.)
- If
you can’t open the Management, go the server where your files are located,
find your STARMATH folder.
- Open
the data folder and delete the alsbigc.dat and alsbigc.fpt files.
- Try
opening the management suite.
- If
you still cannot open the management suite, go to Windows SEARCH, FILES AND
FOLDERS. Type in alsbigc.* and you will see the listing of alsbigc files.
Delete these files..
- Restart
the management program. You will have to reregister and set the data
location. Be sure to check the other Renaissance programs to see that they
maintained their registration.
Students are testing. The clock appears, ends the test and returns the student to the log in screen.
1. You need clear all locks (Open the Management and from the menu select, GO, CLASSES, CLEAR ALL LOCKS).
Next follow these steps.
To run the oplockfix.exe file:
1. Go to the INSTALLS folder.
2. Open the STARMATH FOLDER.
3.Open the EXTRAS FOLDER.
4. Open the OPLOCK FOLDER.
5. Double-click the OpLocFix.exe file.
6. In the OpLocFix dialog box, click the [Turn Off Opportunistic Locking]
and the [Turn Off RFCB Caching] buttons.
7. Click the [Exit] button.
8. You will need to reboot the server for the changes to take effect.
Be sure that you have disabled the screen saver. With this active, as it tries to engage, it tells STARMATH that time is up and the clock appears.
Fortress should be deactivated, or the .ini file should not be locked out.
Power Management could be a problem, so disable it.
Set the ICON size to small. Use large only for those with visual problems.
Classroom
selected is in use by another user.
1. Open the Management and from the menu select, GO, CLASSES, CLEAR ALL LOCKS. It may ask you that there does not appear to be any activity in your class. Are you sure you want to unlock the class? Select YES. It will tell you the all classes have been unlocked. Click OK.
- Close
the management suite and the students can test.
Error
16033 or 16070 Problem adding, enrolling or promoting students.
- First
run Data Doctor.
- Should
the problem still exist, have everyone close all programs they are using
that reside on this server. It may be easier just to have everyone log out
until you are finished.
3. Using the example above, locate the server on which the STARMATH program resides and locate the alsdata folder. Open it and select the COMMON folder. From that folder select the STUDENT.FMI.
- Rename
the folder STUDENT.OLI
- Start
the management program to recreate the index file and continue your work.
Error
16090 or 16040 Password area is bulleted, my student capacity is 40 and the
Preference screen shows no Data Location or Student Capacity preferences. The
Registration Wizard appears.
- The
date on your computer is wrong which may be a sign that the battery is
dying. Replace battery and reset date.
Problem running Renaissance software on WIN XP, 2000
or NT workstations.
-
When using Accelerated Math or Surpass, you need to reset the scanner port and
sensitivity every time you open those programs.
-
When using Accelerated Math, you are unable to change the Library Cache
location.
- When using Accelerated Math Quick Scan, and the next assignment starts printing, you get the error message, “Your next practice assignment could not be printed. Please see your teacher for help.
-
When opening the program, you receive the message “GDI Failure”.
If you see the above error messages it is because:
Users need to be given full access to either, Windows/WINNT(Accelerated Math 2.02 and lower, Accelerated Reader 5.x and 6.x, STAR Early Literacy, STAR Math 1.x, STAR Reading 2.x, and Surpass) or Documents and Settings\All Users\Application Data\Renaissance Learning folders (Accelerated Math 2.1, Accelerated Vocabulary, Accelerated Writer, and MathFacts in a Flash store files).
Resolution:
1.
You will
need to give users access to either the Windows/WINNT folder, Documents and
Settings\All Users\Application Data\Renaissance Learning folder or the specific
files and directories used by Renaissance Learning software.
Depending on the security of your workstations, it may be necessary to check the
access users have to the program location also.
It is necessary for the program location to have at least Change or Full
permissions.
You should contact you LAN TECH as you may not have ADMINISTRATIVE RIGHTS.
Giving
access to the Windows/WINNT or Renaissance Learning directory
1)
Log in to the Windows XP, Windows 2000 Professional or Windows NT Workstation as
the Administrator.
2)
Open Windows Explorer (Windows XP or Windows 2000 Professional) or Windows NT
Explorer (Windows NT Workstation).
3)
Right-click on the Windows, WINNT or Renaissance Learning folder, and select Properties.
4)
Click on the Security tab**.
Windows
NT Workstation
5)
Click on [Permissions].
6)
Click on [Add] and select Everyone or a group you have already set up containing
the users that will access the software.
7)
Make sure that the Everyone group or your other group of choice is highlighted,
click the [Add] button and choose an access type of Change or Full Control.
8)
Click [OK].
9)
To ensure that all subdirectories and files have the same permissions, place a
checkmark in front of “Replace Permissions on Subdirectories”.
10)
Click [OK].
Windows
XP or Windows 2000 Professional
5)
Click on [Add] and highlight the Everyone group, or a group you have already set
up containing the users that will access the software.
6)
Make sure that the Everyone group, or your other group of choice, is highlighted
and click the [Add] button.
7)
Click [OK].
8)
In the Permissions section of your
screen, in the Allow column, place a
checkmark in the box next to Modify or Full Control.
9)
Click [Apply].
10)
Click [OK].
Giving
access to specific files
1) Log in to the Windows XP, Windows 2000 Professional or Windows NT Workstation as the Administrator.
2)
Open Windows Explorer (Windows XP or Windows 2000 Professional) or Windows NT
Explorer (Windows NT Workstation).
3)
Double-click on the Windows or WINNT folder.
Below
is a list of files, and one folder, that you will have in the Windows or WINNT
folder. The files and folder listed in bold are files that are there regardless
of which Renaissance Learning application you have installed and registered. The
rest of the files are files created specifically by each application. For
example, Accelerated Reader creates a file called ACCREADR.INI. You will need to
set permissions for the files in bold, the folder in bold, and any additional
files listed that you have. The permissions must be set individually.
ALSBIGC.DAT
ALSBIGC.FPT
ALSPREFS.INI
ALS_Temp
Accelerated
Reader 5.x and higher - ACCREADR.INI
Accelerated
Math - ACCMATH.INI
STAR
Reading 2.x - STARREAD.INI
STAR
Math - STARMATH.INI
STAR
Early Literacy - EARLYLIT.INI
Perfect
Copy - PRFCPY.INI
Total
Academic Profile - TAPDATA.INI
Surpass
- SURPDATA.INI
Perfect Copy High School - PCPYHS.INI
Combining
two entries of the same person.
- Make
a backup of your data.
- Choose
which entry is the way you wish for it to appear.
- Export
the correct entry.
- Unenroll
the export student with the correct entry and delete.
- Edit
the spelling/or incorrect entry to the name you exported.
- Import the correct entry. You will receive a message that this a duplicate, click next, from the options choose COMBINE STUDENT DETAIL RECORDS and click finish or done.
Your preview period for this software has expired.
- The
program has lost its link to the database.
- Follow
the wizard and select either New installation and type in the code, or
select previous installation and tell it the path to the STARMATH folder.
Combining STARMATH and ACCELERATED MATH Databases
- Renaissance
says to use the Accelerated Math data folder for the data to reside. If you
export and import to any other folder you will lose the outstanding
assignments. If the loss is no big deal, then use any folder.
- Verify
that the spellings are the same in both databases.
- Create
an export file of STAR students and test records.
- Edit
the STAR data location to the folder you will be using for the data.
(Accelerated Math)
- Restart
STAR and import the STAR data.
- Now
both programs will be using
Step I: Export your STAR Math students and test records.
1) Start the STAR Math Management program.
2) Click the the [Students] button.
3) Choose [Export], from the Students menu.
4) The Export Student Wizard (or Assistant if you’re using a Macintosh) will start. Follow the instructions on each of the panels. In the Detail Handling panel, click the “Students with all STAR Math 1.x Tests” option. This will create an export file that contains all your students and all of their detail records.
Step
II: Choose the Accelerated Math data folder.
1) When you have finished exporting the
students and their records, choose [Preferences] from the Go menu.
2) In the Preferences screen, highlight
Data Location and click the [Edit] button to start the Data Location Wizard (or
Assistant if you’re using a Macintosh).
3) Read the information in the Welcome panel, and then click the [Next] button.
4) In the Data Location Choices panel,
click the “Select an existing location” option, then click the [Next]
button.
5) In the Selection Location panel, click the [Select Location] button and locate your Accelerated Math data folder, open it, and click [OK].
6) Click the [Next] button, and then
click the [Finish] button (Windows) or the [Done] button (Macintosh).
Step
III: Import your STAR Math students and test
records.
1) Restart STAR Math. After you log in,
click the [Students] button.
2) In the Students screen, select the Students menu and click [Import].
3) Navigate to the export file you created in Step I, click on it and then click the [Open] button.
4) In the first panel of the Import Students Wizard, click the [All] button to select all of the students and then click the [Next] button.
5) Click the [Finish] button (Windows) or the [Done] button (Macintosh).
6) In the Duplicate Student Wizard,
click the [Next] button.
7) In the next panel, click the “Combine STAR Math 1.x Tests for [student name] and for any other duplicate students” option. Then, click the [Finish] button (Windows) or the Done button (Macintosh).
8) You may now create your classes in STAR Math and enroll your students. (See your software manual or the application help file for instructions.)
Note:
When you share your data folder between applications, you will need to
close out of all Student and Management programs when running Data Doctor in
any one of the applications.
Possible
conflicts with other Advantage Learning programs
If you have several Advantage Learning programs running from the same
workstation, you may run into a conflict, according to the company’s
representatives. In order to
resolve this, click on Start, go to Find, then click on Files and Folders.
1.
After named, type bc500rtl.dll
2.
Make certain that the Look In field
contains My Computer.
3.
Click Find Now.
You will see something similar to the following:
4.
If only one file shows up, disregard the
remainder of this information, as there is no conflict.
5.
If, however, more than one file shows up,
look in the size column and locate the largest one.
6.
Right click on it and click Cut.
7.
Delete the rest of the files listed.
In order to do that, click on the file once to highlight it (it will turn
blue). Hit the delete key on your
keyboard. When prompted for
confirmation, click yes.
8.
Close the find window/
9.
Double click My Computer.
10.
Double click c:
11.
Double Click Windows.
12.
Right click on the System folder and
click paste.
1.
Go to Windows SEARCH, FILES AND
FOLDERS. Type in alsbigc.* and you will see the listing of alsbigc files.
Delete these files..
Next, go to the server where STARMATH resides. Find the STARMATH FOLDER, then
1. Go to the INSTALLS folder.
2. Open the STARMATH FOLDER.
3.Open the EXTRAS FOLDER.
4. Open the OPLOCK FOLDER.
5. Double-click the OpLocFix.exe file.
6. In the OpLocFix dialog box, click the [Turn Off Opportunistic Locking]
and the [Turn Off RFCB Caching] buttons.
7. Click the [Exit] button.
8. You will need to reboot the server for the changes to take effect.
If you still can't get the Data Doctor to run, find your install CD. Be sure it is the correct version (we are running 1.2, if you have had the program for a while, you probably have 1.0 and it will not work. Call me if you need the CD.
1. Uninstall STARMATH on a machine. Install from the CD. Point to the correct data base and run Data Doctor.
Should you have any other questions, you
can consult the Knowledge base.